Full Access to Corrina Chester
Episode 19
Grayshift would like listeners and customers to have the opportunity to learn more about the company, its mission, and the people who work to carry out that mission. The next series of podcasts will feature Grayshifters to share their experiences and expertise.
This episode features Corrina Chester, the Strategic Account Manager for the United Kingdom in Ireland. Corrina has a rich history of serving the IT and digital forensics community. She shares her background, career, how she came to Grayshift, and what she sees as a path forward for technology and law enforcement.
[01:13] Profile of this episode’s guest: Corrina Chester
- Strategic Account Manager for the United Kingdom and Ireland at Grayshift
- Corrina was the Training Office Manager at the National Center for High Tech Crime in the UK (now part of the College of Policing)
- She worked with MSAB for ten years
[11:12] The Digital Intelligence Investigations Project
- Government-funded e-learning to raise awareness and education among frontline officers and investigators across the country
- Corrina served as an Engagement Officer on the project
- Operation Modify was a module that walked learners through a complete case
[13:34] Corrina’s role at Grayshift
- Corrina’s role is essentially to listen and essentially be the eyes and ears of Grayshift in the UK
- Much of Corrina’s role is networking
- During COVID, she was able to be a connection for people using Graykey
[18:50] Digital forensics pioneers
- Before there was advanced digital forensics, people would meet just to write scripts or move data out more quickly
- The people in the digital forensics community are some of the most creative and driven people to figure out a puzzle
- Tools have had to be adapted beyond recognition from even ten years ago
[25:26] The collaborative nature of digital forensics
- In the digital forensics world, people have to work together
- So many skills are highly specialized that helping each other is necessary for solving cases
- Agencies will go well out of their way to help each other
[29:38] Comparing law enforcement and digital forensics in the US and the UK
- The same roles may have different names, but the structure of those roles is similar
- The people in these roles are all curious, inquisitive, and pushing the boundaries
- The US has more at the local level; the UK is more state and federal
- The UK is hugely regulated
[41:44] How Graykey manages customer feedback
- No matter how good a company is, it needs to have good technical support
- When Graykey was first released in the UK, technical support wasn’t locally based
- The UK now has their own technical support team
[48:07] Corrina’s thoughts about the future of the digital forensics community
- While people understand how vital digital data can be, they don’t know what it takes to deliver that
- Forensics is more than people in white coats
- Knowing what’s needed is about listening to the people who use the technology
- Connect with Corrina on LinkedIn
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