To help you get started, here are some of the key steps you need to take in order to set up your VeraKey device.
1. Confirm items for setup:
You should have in your box the following elements:
- VeraKey device
- Power adapter
- Black cat5e cable
If you do not have these items in your box, please submit a support ticket so we can resolve the issue.
2. Configure your device:
We offer two types of network configuration for our customers:
- Wireless*
- Ethernet
*Please check the bottom of your VeraKey for a QR code with wireless connection information. If your VeraKey has this QR code, then you may proceed with the Wireless Network Configuration instructions provided in the VeraKey Installation Guide.
If you do not have this QR code or do not want to use a wireless network for initial configuration, then please use the VeraKey Installation Guide.
When you purchase VeraKey, you obtain more than just the product. You have access to a variety of services provided by the Grayshift Customer Success organization which focuses on the outcomes for each individual customer and their investigative needs. We offer services such as:
- Onboarding (request time via the Support Portal)
- Technical Support
- Community Chat Forum
Get started with your VeraKey today!
Support Hours:
Support is available Monday – Friday, 8 a.m. – 5 p.m. U.S. Eastern Time, excluding U.S. national observed holidays.
Contact the Grayshift Customer Success via the Support Portal.
